SERVICE LEVEL AGREEMENT

In order to ensure implementation of the above, our company successfully utilizes “Service Level Agreement” as a measurement.

Apart from the normal work contract we feel that by implementing a personalized Service Level Agreement proposal, our work performance, control and developing needs would be managed successfully ensuring that you [the client] will receive the best we can offer at any given time.

• SLA 's establish two-way accountability for service and clearly states expectations and service to be provided by each party.
• A SLA improves better communication and understanding between departments, which will have a direct impact on guest satisfaction.
• Problems are identified and are speedily and efficiently dealt with in a professional manner.
• “Streamline thinking” is encouraged as well as consistency when providing a service throughout the complex. A criteria is set with measurements to ensure better service delivery and productivity.
• Pro-active security practices developed and implemented thereby reducing potential criminal acts. This all leads to optimum performance.
• We have Service Level Agreement programmes incorporated in all our other contracts and will definitely adapt the programme for your specific needs in order to ensure personalized application.
• This enables us to treat each client separately, enabling us to focus on your specific needs to ensure service excellence.